I need help with my Venmo account
For immediate help, we encourage you to type your question within the search field of our Help Center.
To reach the Venmo Support team, go to Me > Settings > Get Help > Chat With Us in your Venmo app and ask for an agent.
You can check out Connect with Support on the Contact Us page for other options.
Our teammates can assist with personal accounts, business profiles, Teen Accounts, charity profiles, and more.
For assistance with your Venmo Credit Card (powered by Visa):
- Call Synchrony Bank at the phone number listed on the back of your Venmo Credit Card (24 hours a day, seven days a week)
- If your card has been lost or stolen, please call Venmo Credit Card support from the Get Help section of your Venmo app or contact Synchrony Bank at 855-878-6462.
For assistance with your Venmo Mastercard® Debit Card:
- Chat with us in our mobile app (M-S, 8:00am–10:00pm CT, seven days a week)
- Call the phone number listed on the back of your Venmo Debit Card (Card deactivation: seven days a week, 24 hours a day; Live agent: 8:00am to 8:00pm CT, seven days a week)
If you are a member of Law Enforcement, visit our PayPal Safety Hub.
Note: the Help Center reflects the latest versions of our Android and iOS apps